Loan Servicing Manager

Job Description - Loan Servicing Manager

Position Title: Vice President Loan Servicing Manager
Duties and Responsibilities:

  • Manage a staff of ten (10) employees, including hiring, counseling, training and performance reviews.
  • Oversee all loan servicing functions for Residential and Commercial Real Estate, Home Equity, Consumer Secured and Unsecured Products, Commercial & Industrial (C&I), Small Business, SBA and VISA portfolios.
  • Oversee loan originations for Small Business, C & I, SBA, Consumer & VISA portfolios
  • Loan Servicing functions include:
    • Boarding and review of new loans
    • Loan Servicing
    • Customer service
    • Timely and accurate processing of all payments
    • Collections
    • Loan Participations
    • Escrow Analysis
    • Insurance Tracking
    • Letters of Credit
    • Charge off and recovery processing
    • Quality Assurance reviews of all documentation and processing
    • Lending Compliance
    • CRA reporting
  • Manage and verify all quality control reports, policies and procedures.
  • Manage and control all loan accounting, balancing and reconciliation.
  • Monitor and maintain any required monetary and non monetary issues.
  • Insure all required loan information is accurately reflected in our core processing system, and in compliance with FHLB, Client for collateral liquidity pledging.
  • Establish loan servicing processes and procedures.
  • Insure staff members adhere to established policies, procedures and controls.
  • Effectively allocate job responsibilities amongst staff members, insure that all target areas are being maintained and avoid duplicated and manual efforts.
  • Handle large volume of loan inquiries from vendors, accountants, auditors, branches and customers.
  • Perform other projects and duties as assigned.

Skills, Knowledge and Attributes Required:

  • Ability to define problems and propose solutions.
  • Effective oral and written communication skills.
  • Strong organizational skills.
  • Ability to effectively present information and respond to questions from senior management, clients, outside vendors, and the general public.
  • Ability to effectively direct staff, supervise and coordinate multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes.
  • Computer literate, fluency in Microsoft Office programs, Word, Excel, PowerPoint, email, and Internet.

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